Enhanced IVR System for Assurant Insurance by Maggie LamEnhanced IVR System for Assurant Insurance by Maggie Lam

Enhanced IVR System for Assurant Insurance

Maggie Lam

Maggie Lam

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Posted Feb 10, 2026

Redesigned Assurant's IVR system to reduce errors and improve user satisfaction.

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Timeline

Jan 9, 2025 - May 9, 2025

Clients

Assurant