Operational Program Improvement

In response to client dissatisfaction, I spearheaded an 8-month business process improvement project aimed at transforming operations and program oversight.

Tasked with revamping our approach, I led a comprehensive overhaul of strategies and processes, implementing rigorous performance metrics and leveraging advanced technologies, including AI integration.

As a result, we achieved significant improvements in efficiency and client satisfaction, successfully revitalizing our performance and outcomes.