Ticket Triage: AI Support Inbox in Next.js & PostgreSQL

A personal project: a support-ticket inbox where an LLM does the first read of every ticket. Fictional sample data, not client work.

For each ticket the Anthropic Claude API (structured output) writes a short summary, adds tags, reads the sentiment and suggests a priority, so the person on support duty sees what matters first.

Built with Next.js, TypeScript and PostgreSQL, styled with Tailwind CSS. It has auth, ticket CRUD with search and filters, a dashboard with AI insights, a small JSON API and tests.

Live demo (Netlify + Neon Postgres, real Claude analysis; login demo@ticket-triage.example / triage-demo-2026): https://sunnatulla-ticket-triage.netlify.app

Code: https://github.com/atokim4/ticket-triage