Client Success team optimization to generate Upsells
Alex Sinson
"Before ACE consulting's intervention, we had an unstable Client Success team with challenges both in customers churn and in upsells...
ACE/Alex gave a structure which we used in re-organising the team and coached the whole team so we were able to go-live with the changes fast. Quite rapidly after implementing these changes, we were able to see the positive change in general team efficiency and in increased upsell numbers."
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Posted Jul 11, 2025
CS team re-organisation Fast implementation Improved Client Success team efficiency Overachieved Upsell target of €450k in 4mth
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Sympa
