I built a no-code AI Customer Support Agent to help an e-commerce brand handle repetitive support tickets and improve response times. The support team was overwhelmed with common questions, delays, and manual troubleshooting. My objective was to create an AI-driven system that delivers instant responses, reduces workload, and maintains consistent quality across every interaction.

Slow support response times

High volume of repetitive questions

Overloaded support staff

Customer dissatisfaction and churn

No automation or ticket triage system

They needed a scalable support solution that responds instantly and intelligently.

Knowledge base documents

Past ticket archives

Product information

Order management data

Automated workflows

Answer FAQs

Provide order updates

Troubleshoot basic issues

Escalate complex tickets

Maintain the brand’s tone and style

Answering FAQs, shipping questions, refunds, product info, and troubleshooting instantly.

Low-complexity tickets handled automatically; high-level tickets escalated to humans.

Customers could check order status without waiting for support.

Seamless transition to a live agent when required.

Tracking resolution rate, unanswered questions, and conversation quality.

Support workload reduced by 55%

Response time improved to under 5 seconds

Customer satisfaction rose by 30%

Team saved over 40 hours per week

Refund request handling time dropped drastically

AI Customer Support Agent

Knowledge Base Setup

Automations

Escalation Logic

Testing & Optimization

Full Documentation

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