Built with Chatbase
Automating Support for Survey Titans with a Custom AI Agent
Flora | AI
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Posted Jan 25, 2026
I built a well-trained Chatbase AI Agent. This AI agent didn't just save time; it improved the user retention. It’s like having the best support rep awake 24/7.
Automating Support for Survey Titans with a Custom AI Agent
Role: AI Agent Developer & Automation Specialist
Tools: Chatbase, OpenAI (GPT-5)
Deliverable: Intelligent Support Agent & Knowledge Base Integration
I built a custom-trained AI agent for Survey Titans using Chatbase to automate 24/7 respondent support and streamline survey creation inquiries. The agent now handles Tier-1 support tickets autonomously, allowing the core team to focus on high-value enterprise clients.
🛑 The Challenge: Survey Titans was overwhelmed by repetitive support tickets and time-zone delays, leading to slow response times and stalled user onboarding. They needed an automated solution that didn't feel robotic.
The Solution
I built a custom-trained Chatbase AI Agent integrated directly into their help center.
Context-Aware Training: Ingested training documentation via my website link to handle complex logic & API queries.
Smart Escalation: Configured "Human-in-the-Loop" handoffs for high-priority enterprise issues.
Lead Capture: Programmed the agent to qualify leads and capture emails 24/7.
Key Results
40% reduction in manual support ticket volume.
Instant resolution for 70% of tier-1 inquiries.
Zero hallucinations on pricing data via strict temperature controls.