Beautylounge AG | Multi-Agent AI System
Aleksa Spalevic
Client: Beautylounge AG, a leading Swiss beauty company serving over 16,000 customers.
Objective: To create a suite of AI Agents tailored for customer and internal support, optimizing client interactions and operational efficiency.
Key Deliverables:
Main AI Agent:
Handles general customer support inquiries.
Provides a seamless and user-friendly experience for all customers.
Specialist Nail Agent:
Expertly addresses specific nail-related customer queries.
Ensures detailed, accurate, and professional responses for niche needs.
Package Cancellation Agent:
Dedicated to assisting clients with canceling packages.
Streamlines the cancellation process to improve client satisfaction and reduce support workload.
Employee Support Agent:
Offers assistance to Beautylounge AG staff for internal queries.
Enhances operational efficiency with instant access to needed information.
Technical Success:
Developed a multi-agent system using cutting-edge AI technology for smooth integration across all customer touchpoints.
Delivered customized solutions for both external customers and internal employees, ensuring a tailored experience for each use case.
Scaled to accommodate a customer base of over 16,000 users with high reliability and performance.
Outcome:
The multi-agent AI system has transformed Beautylounge AG's customer and employee interactions, offering expert support across various domains and reducing operational strain.
Feedback:
"This system has been a game-changer for Beautylounge AG, helping us serve our customers better while improving internal operations significantly." – Renee Baumann, CEO, Beautylounge AG
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Posted Dec 28, 2024
Developed a Multi Agent AI system with multiple Voice-Agents working in different departments of the company to boost efficiency and reduce costs.
