Technical Writing for a major

Technical Writing for a major Retail client that was on the verge of going Public on behalf of Accenture. Working with the Cybersecurity Programme Manager to unify and capture the deployment of several cybersecurity tools (Tanium, Crowdstrike, Tenable) across 120+ organisations.

My duties included the following:

▪ Supported the programme lead by documenting all SOPs, policies and standards as required by the Cyber team. ▪ Conducted business requirement gathering sessions to develop subsequent documentation such as skills matrix, roles and responsibilities, RACIs and RAID logs. ▪ Supported on project management tasks such as maintaining the RAID logs, overseeing cyber tool deployment and updated status reports.

Key outcomes included:

▪ Created a documentation foundation that the team could operate from independently, reducing reliance on tribal knowledge.

▪ Translated stakeholder needs into structured deliverables — moving from raw requirements to tangible outputs like skills matrices, RACIs, and roles & responsibilities.

▪ Supported successful cyber tool deployment by providing oversight and coordination, contributing to the programme's technical execution.