The Singhagiri Customer Service Mobile App was developed using flutter with pure php admin panel for one of Sri Lanka's leading shopping stores. The app was designed to provide customers with a seamless and efficient way to access customer support and services. Key features include shopping ticket submission, self-service options, and various tools for easy communication with the business. The app aims to enhance customer satisfaction by offering fast and personalized support, reduce support costs through automation, increase customer engagement with a mobile-first experience, and gather valuable customer feedback through surveys and other mechanisms.
The Singhagiri Customer Service Mobile App successfully met its objectives by providing an intuitive platform for customer interaction and support. The app's user-friendly design and features significantly improved customer satisfaction and loyalty. The automation of simple tasks and the availability of self-service options contributed to a reduction in support costs. Additionally, the mobile-first experience enhanced customer engagement and brand awareness. The app also effectively gathered feedback, offering valuable insights that helped the business further refine its customer service strategies. Overall, the app became an essential tool for Singhagiri, streamlining operations and elevating the customer experience.
