For this project, I built a fully automated system using Make.com to help a Shopify store owner stay in touch with customers as soon as their orders were fulfilled — without any manual work.

I connected 3 major tools — Printful, Shopify, and Gmail — using Make.com to create a seamless workflow. The goal was to automatically send personalized email updates to customers once their orders were fulfilled on Printful.

Every day at 10:45 AM (Europe/Dublin time), the automation starts by checking Printful for any new fulfilled orders using the “Watch Fulfilled Orders” module. This picks up key order details like the recipient’s name, shipping status, and order ID.

Using the order data from Printful, the workflow searches Shopify to find the customer’s email and name. This step helps ensure the email goes to the right person with accurate personalization.

Once the customer details are fetched, a custom email is sent out using Gmail. The email includes their order number, shipping details, and a friendly update letting them know their package is on its way.

The scenario is set to run every day automatically at the same time. It handles all new fulfilled orders for the day and ensures every customer receives timely communication — no manual checking, no delays, and no missed emails.

Saved time by removing manual tracking and email writing

Improved customer experience with consistent and timely updates

Reduced errors and made the process reliable and repeatable