Cross-Cultural Customer Service Enhancement
Jesus Nava
Objective: Develop and implement a training program for customer service teams to enhance cross-cultural communication, empathy, and problem-solving skills.
Activities:
Outcomes: Improved customer satisfaction, enhanced problem resolution, and increased cultural competence among the customer service team.
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Posted Nov 10, 2023
Cross-Cultural Customer Service Enhancement: Implementing training to enhance empathy and problem-solving for a culturally competent customer service team.
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