VoIP Service Transition - 8x8 to Vonage

We've smoothly migrated VoIP from 8x8 to Vonage Business Communications. Migration involved:

-Ported all numbers to Vonage

-Registering SMS service with 10DLC

-Configuring desk phones for 180+ users

-Implementing SSO with MS profiles.

> Setting up Vonage's contact center features:

-Profiles for 180+ users.

-IVR/Virtual Receptionist with 2 mainlines.

-15+ call/ring groups.

-Auto Call Recordings with cloud and periodic on-prem backups.

-Conference Bridges (10+)

-Creating various call reports/analysis with auto-sharing.

This transition promises enhanced communication and operational efficiency.