Dior, the global luxury brand, encountered several challenges in managing their expansive e-commerce operations. These challenges included inefficient order processing, lengthy checkout times, limited scalability, and a substantial monthly workload associated with their support system. These issues were affecting Dior's ability to provide a seamless and satisfying shopping experience for their customers and fully leverage the potential of their luxury brand.
To address these challenges, we created a tailor-made CMS to address Dior's unique needs specifically. Dior CMS allows for managing customer orders and lists of offered products, collecting and analysing sales statistics and, based on the results obtained, conducting more precise planning of the production of certain products. Specially trained managers carry out all management through a separate managerial panel. As a result of the above solutions, the client has received a product that provides the ability to select specific shops on the map, order goods from a huge product catalogue, leave feedback, create wishlists, pre-order products that are not yet on the market, manage orders, monitor the movement of goods from the shop to the customer, i.e. automate the process of trade with hundreds of thousands of customers around the world.
To meet the specific requirements for load resilience and high responsiveness, we opted for Node.js as the core technology, leveraged the Koa2.js framework, and employed clusters for load distribution. The CMS was deployed on Microsoft Azure's cloud service and connected to over 10 MSSQL databases located across different corners of the globe, housing critical business data. Through these database connections, the CMS was empowered to aggregate and process extensive volumes of data, generating complex, structured objects for seamless delivery as responses to clients. To accommodate the intricate data structures needed, we developed specialised, narrow-profile services for parsing data from the client's databases.
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