Customer Support: Multi-Channel Support Enhancement

Objective: To enhance the customer support experience by implementing a multi-channel support strategy that includes voice, live chat, and email.

Development of a comprehensive support strategy document outlining procedures for each channel.

Training materials and sessions for support staff to ensure consistent and high-quality service across all channels.

Implementation of performance metrics and reporting tools to track customer satisfaction and support efficiency.

Regular feedback sessions with the client to discuss insights, challenges, and opportunities for further improvement.