AI Inbox & Booking Assistant

AI Inbox & Booking Assistant for SMB Operations

My role. AI Systems Architect & Automation Engineer

Project description. Built a cloud-based AI assistant workflow that handles incoming inquiries, drafts contextual replies, and supports booking coordination with human approval before send. The system keeps persistent context for services, tone of voice, and active follow-ups, so responses remain consistent over time. Designed for daily operational use with clear approval checkpoints, auditability, and phased expansion into CRM and reporting workflows.

Skills and deliverables

Automated Workflow

AI Chatbot

n8n

PostgreSQL

OpenAI API