Crisis UK

Crisis at Christmas is an annual event where schools and hotels are converted into homeless shelters, providing people experiencing homelessness with warm meals, shelter, support and companionship, and advice services to help them escape homelessness for good.

Plans, delivers and supports IT solutions (hardware, software, telephony, wired/wireless internet) to help homeless guests escape homelessness at Crisis at Christmas

Creates and maintains bespoke, mission-critical web applications

Leads a multi-disciplinary team of IT professionals

Manages Microsoft 365 / Azure AD instance for volunteer email / collaboration software access

Manages team of ~25 Level 2 IT Helpdesk Volunteers and a knowledge base