Operations Manager Case Study
Jessica Rengifo
Manage, coordinate, and lead the data entry group (8 people)
using Scrum
Developed the onboarding strategy for new team members
Improve daily procedures, lowered the rejected charges by
23%
Automated the Candidate application process using Hubspot +
Zapier + Click up, lowering the expenses by 34%
Coach billing managers on the proper way of defining and
tracking OKRs with their outsourcings
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Posted Oct 10, 2023
Managed day to day activities, ensured quality standards were met, and oversaw human resources and payroll. Developed SOPs to streamline processes.
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