AI-Powered Voice Assistant Development
Qing Chen
AI-Powered Voice Assistant
I developed a custom voice AI agent to help a client qualify leads and schedule meetings automatically.
The assistant:
Responds to customer inquiries 24/7 with contextual, human-like replies.
Provides instant answers on order status, shipping, and return policies.
Escalates complex issues directly to live agents with full conversation history.
Integrates with the client’s knowledge base to keep responses accurate and updated.
Tech stack:
React + Node.js for the web interface
Python (NLTK + TensorFlow) for natural language processing
MongoDB for conversation logging
Twilio + Slack API for escalation and live agent handoff
Result:
Cut response time by 80%, handling 65% of queries without human intervention.
Improved customer satisfaction scores by 30% within two months.
Main Interface
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Posted Sep 11, 2025
Built a custom AI voice assistant to automate lead qualification and schedule meetings, enhancing efficiency and user interaction.
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