Scripts define the words, online searches, and questions used during a phone call. Scripts can be simple word-for-word notifications, such as "Your order is ready for pickup." Online searches can include real-time, contact-specific data, for example "Today's forecast for Toronto is clear skies with a high of 25 degrees centigrade." Online search prompts can be fine-tuned in the dashboard and example outputs will be displayed to know what will be said and how it will be said. Scripts can also include questionnaires that will be asked during the call. The virtual assistant will then listen to the answer before moving on to the next question or ending the call. Once the call ends, the dashboard will update the call and add the answers to the questions in the database. Also, scripts can include one or all of the above functions per call.