In my role as an Application Support Analyst, I focused on resolving technical issues for clients in the Capital Markets sector. My responsibilities included troubleshooting problems related to dashboard visualization, workflows, and other product features. I worked closely with Agile teams to report and document defects and enhancement requests. I also reproduced and resolved issues in customer sandbox environments, conducted weekly support calls to address client concerns, and responded to queries via email and support systems.
Key Responsibilities and Skills:
Technical Issue Resolution: Addressed and resolved issues related to dashboards, workflows, and other CRM features.
Agile Collaboration: Worked with Agile teams to document and report defects and enhancements.
Troubleshooting: Reproduced and troubleshot issues in sandbox environments.
Client Support: Conducted weekly calls and managed support queries to ensure client satisfaction.
