Cost Plus Sofas

Monitor all incoming calls from customers for all inquiries on orders for various products

Assist various departments to facilitate sales of all products in company portfolio

Analyze all customer issues and assist to resolve all within required timeframe

Coordinate with customers and ensure appropriate questioning to identify issues

Manage all customer inquiries and summarize same to be presented to management

Analyze all issues and recommend alternative solutions to ensure effective resolution

Escalate all issues to management if required