Using Mendix to Level-Up Customer Experience

Customers play an essential role in the success of a business organization. Satisfying customer needs and improving their experience is something that organizations should emphasize. The usage of low-code development platforms is increasing as more and more developers are involved in providing targeted apps without using conventional methods.

Mendix is a low-code and highly integrated platform, for designing web and mobile applications. Its primary goal is to speed up the app development process by building, testing, deploying, and iterating using best practices and a comprehensive toolset.

Below, we’ll walk you through all the benefits of Mendix and how it can be used to enhance digital CX.

With Mendix technology, you can provide secure applications that easily integrate with existing systems such as Oracle, Salesforce, FICO, and SAP. The Mendix platform facilitates the adoption of agile techniques and provides social collaboration tools to improve collaboration between business and IT departments. Such platforms enable businesses to improve and promote a better customer experience. This allows companies to attract more customers, drive customer retention, and transform leads to achieve targeted marketing goals.

As discussed, creating apps through low-code platforms enables businesses to keep pace with rapidly changing customer trends.

· Improved business agility

Organizations can make use of low and no-code platforms to speed up their app development and process automation. With such a solution, enterprises can create powerful applications to solve customer problems in the shortest period. The Low and No-Code platforms enable enterprises to be better equipped and respond faster to customer requests. For example, Mendix’s cross-platform Atlas UI design system includes pre-built templates, widgets, and other tools that give teams the flexibility to quickly build a consistent experience.

· Better digital experiences

Today's customers demand a faster, more flexible, and more personalized digital experience from the organizations they interact with. Low-code development services give organizations the flexibility and speed to build applications that bring together data and insights. Platforms like Mendix help representatives deliver better customer service through tools such as real-time updates, shorter response times, better interaction, and user feedback.

· Enables faster automation

Mendix includes built-in tools to help businesses automate their day-to-day tasks and accelerate the way they develop applications. With all the digital tools available, it has become much easier for businesses to support digital transformation process.

· Build customer portals

Customer portals play a significant role in providing a great digital CX. However, creating customer portals can be a challenge. The Mendix application development platform allows enterprises to create personalized customer portals that can be easily integrated and scaled with back-end system capabilities. Mendix helps to develop customer portals up to 10 times faster than traditional app development methods.

To stay competitive, organizations are quickly adapting to all the new technology trends in order to provide the best to their customers. Knowlarity is a leading Mendix consulting services provider that is helping organizations improve customer experience through low-code services. Organizations are making extensive use of low-code technology to meet their customer’s needs and improve their experience.