Customer Relationship Management

Spearheaded the development of a comprehensive CRM system tailored for an HVAC company using AngularTS.

Employed AngularTS for the front end to create a user-friendly and responsive interface.

Utilized Python for the backend to ensure robust and scalable server-side functionality.

Integrated the ChatGPT API for intelligent customer interactions, enabling efficient slot management for customers.

Implemented real-time data optimization to enhance technician route planning from the warehouse to customer locations.

Captured and stored essential customer data to facilitate personalized interactions and service history tracking.

Managed customer queries through the CRM to provide timely and accurate responses.

Developed features for generating invoices and processing payments seamlessly within the system.

Conducted extensive testing and debugging to ensure reliability and performance.

Collaborated with stakeholders to understand requirements and deliver a high-quality, innovative solution.

Outcome: Successfully delivered a comprehensive CRM system that streamlined customer interactions and significantly enhanced operational efficiency for the HVAC company. The integration of ChatGPT and real-time data optimization improved slot management and technician route planning, resulting in better service delivery. The CRM system effectively managed customer data, queries, invoices, and payments, contributing to improved customer satisfaction and business performance.