Copy Editing Example

Below you'll find two paragraphs from an original document a client had sent me. The client asked me to provide changes to any grammatical error, or punctuation; additionally, they had asked me to enhance the flow and readability of the document and to make sure everything sounded coherent.

"Our company have been committed to providing excellent customer service. Over the past years, we saw a significant increase in sales, this is because of our dedication to customer satisfaction. We believes that our customers is our top priority. The team work tirelessly to ensure that every customer have a positive experience. In addition to this, we also expanded our product line to meet the changing needs of our customers, which has also contributed to our growth. Our goal is to continue improving and adapting so that we can meet the needs of our valued customers.

"One of the main reason for our success is our focus on feedback. We regularly conducts surveys and focus groups to understand what our customers want and need. This allow us to make informed decisions about how to improve our products and services. We also have a dedicated customer support team who is available 24/7 to assist with any questions or concerns. This commitment to listening to our customers and addressing their needs have set us apart from our competitors."

The following is my edits to the paragraphs above: "Our company has been committed to providing excellent customer service. Over the past couple of years, we have seen a significant increase in sales; this is due to our dedication to customer satisfaction. We believe that our customer is our top priority. Our team works tirelessly to ensure that every customer has a positive experience. Additionally, we expanded our product line to meet the changing needs of our customers; this has contributed to our company's growth. Our goal is to continue improving and adapting so that we can meet the needs of our valued customers.

We have many reasons as to why we are successful, however, the one we feel is most valued is our feedback. We regularly conduct surveys and focus groups to understand the needs and wants of our customers. This allows us to make informed decisions about how to improve our products and services. Our customer support team is dedicated to serving the needs of our customers; the team is available 24/7 to assist with any questions or concerns one might have. Our company provides a commitment to listening to our customers and addressing their needs; this is what sets us apart from our competitors."