Net Promoter Transformation for E-commerce Brand
Allison Neal
Wrote customer service content that increased agent efficiency, brand loyalty, repurchasing rates, and conversion for an outdoor gear eCommerce DTC brand. Project included template responses, FAQ pages, warranty information, loyalty program content, product descriptions, and more.
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Posted Nov 4, 2023
Developed and implemented an email marketing program that captured initial and repeat sales, resulting in a 50% increase in conversion rates.
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