Aumtco - Mass Transit Payment Cards and App

Zunaira Javed

Product Manager
Business Analyst
UX Engineer
Adobe XD
Figma
Microsoft Visio

Background

The Aumtco Project consisted on implemented NFC-based cards for automating the ticketing system in buses. The government of Abuja, Nigeria was looking to implement an automated system to automate the ticketing and provide an ease-of-travel to the residents of Abuja.

Project Objective

Our objective is to establish a convenient and seamless service catering to daily commuters, facilitating effortless transactions with transport cards and ensuring customer’s peace of mind while traveling.

Project Goals

Develop an integrated web-based system to onboard transport vendors, their personnel, maintain the bus schedules as well as fares for easy integrations.
Develop a user-friendly mobile app that allows commuters to check card balances, view transaction history, and make payments using their transport cards.
Improve the user experience and payment process to reduce waiting times and enhance convenience, aligning with the needs and preferences of daily commuters.
Launch the integrated transport card service within 12 months, with a detailed project timeline outlining specific milestones for development, testing, and deployment.
Track and report on the project's financial performance quarterly, aiming for a 10% reduction in operational costs while maintaining service quality over the next fiscal year.
Continuously analyze user behavior and trends through data analytics, identifying opportunities for service improvement and enhancement over the project's lifecycle.
Launch a marketing campaign within three months of project completion to promote the integrated transport card service and achieve a 15% increase in user adoption within the following year.

Deliverables

A fully functional web-based ERP system that consists of vendor management, fleet management, driver and supervisor onboarding and other features.
A fully functional mobile application compatible with iOS and Android platforms, allowing commuters to manage their transport cards, check balances, view transaction history, and make payments.
Print and activate cards to be used by daily commuters
An efficient and secure payment processing system that facilitates quick and secure transactions using transport cards.
Integrate with different banking institutions to top up the cards directly from their bank accounts.
Report on the project's financial performance quarterly, aiming for a 10% reduction in operational costs while maintaining service quality over the next fiscal year.
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