• Objective: Automate Instagram DM communications, freeing the owner from manual inquiries.
• Platform: picked n8n, an open-source workflow builder, for cost control, privacy and drag-and-drop flexibility.
• LLM: Anthropic Claude via the AI Agent node crafts context-aware replies.
• Data sources: Google Sheets gives live workshop prices and slots while MongoDB stores every conversation.
• Session management: each chat tagged AI or human so the agent handles only delegated topics.
• Workflow: customer message arrives, topic detected, agent fetches data, replies, logs context or alerts staff,