Back in December 2017, we had the opportunity to collaborate...

Back in December 2017, we had the opportunity to collaborate with EY and Cigna Health to redesign the Cigna Health OneGuide: a digital healthcare experience focused on improving how patients track and manage chronic back pain.

Our work included designing the system architecture, over 60 healthcare sensing scenarios, and a full set of mobile app interfaces to make the experience more human, responsive, and intuitive.

We also assisted in three rounds of patient testing and refinement with over 40 participants, ensuring the new experience was as empathetic as it was effective.