Sophia — Autonomous AI Voice

Sophia — Autonomous AI Voice Receptionist for Dental Practices An AI receptionist that answers 100% of calls, verifies insurance live, and books directly into your calendar — 24/7. Built for a US dental practice specializing in cosmetic and implant consultations, Sophia is an autonomous voice AI receptionist that eliminates the two biggest sources of lost revenue in dental front desks: missed calls during procedures and hours lost to manual insurance verification.

Sophia handles the entire patient call end-to-end — detecting intent (cosmetic, implant, insurance, or emergency), asking qualifying questions with empathetic, medically-tuned dialogue, verifying insurance in real time, and booking directly into the practice's live calendar via Cal. Ambiguous or sensitive cases escalate to a human automatically.

Results: 100% call answer rate, sub-2-second response time, zero manual insurance calls, and 24/7 booking coverage — with the entire pipeline built on a reusable core that can be reconfigured for any dental or med-spa practice in days, not months.

Stack: Vapi (telephony/voice widget) · Deepgram Nova-3 Medical (speech) · Claude/GPT-4o (reasoning) · Cal V2 API (scheduling) · structured JSON output per call for CRM logging. If your practice loses leads to voicemail, or your front desk spends hours on insurance calls, this same pipeline can be rebuilt around your calendar and services in days.