Although
this led to more conflicts between the agencies and Uber. Problems, like the
company going against the insurance policies, were also noted regarding Uber.
People usually complained about the ability of the company to pick up and drop
off the passengers at the airport, increased prices, and violation of laws. The
company also had unlimited data access from the customers. Uber drivers also
raised their voices regarding the high cut from their incomes by the company.
Since the Uber drivers were independent contractors, they were responsible for
car insurance, maintenance, and taxes. Sometimes, Uber had lower ratings, while
the Uber drivers weren't registered, leading to charges like illegal taxi
services. Uber drivers were not even registered. The company was charged with
illegal taxi services. But the most clashes of the company were with its
stakeholders. People believed that Uber was behaving childishly and
unprofessionally. Uber could have gained success regardless of these
controversies; for example, by establishing consistent and strict rules for all
the drivers, their insurance, and checking their backgrounds. Uber could also
have reduced driver downtime, allowed scheduled pick-ups, formed loyalty
programs, and customize the experience. Giving away coupons could attract more
customers. One should always accept positive criticism, this will improve the
services. Uber drivers should be well aware of all the routes, they should not
only be good in driving but also have good personalities and hard work.