AI Copilot for Call Center Agents
Uttam Kumaran
Built a Slack-native AI copilot for 25+ customer service reps at a major home services provider. Integrated internal docs into a RAG pipeline for real-time, <3s answers. Enabled error reporting, dashboard tracking, and auto-escalation—all with human-in-loop QA. Reduced training time, boosted accuracy, and achieved a consistent 4/5 quality score.
Click here for the full case study.
Like this project
Posted Sep 3, 2025
Deployed Slack AI copilot with RAG for 25+ reps, giving <3s answers, error tracking, and QA, boosting accuracy and speeding onboarding.
