The City Tutors, a non-profit offering free tutoring to underserved communities, commissioned a web audit to improve the usability, accessibility, and security of their website. As Product Manager and UX Researcher, I led the team in conducting comprehensive UX research, usability testing, SEO, and security analysis. Our goal was to gather insights on user experience, focusing on registration processes, site engagement, and information clarity for tutors, mentors, and tutees.