Client was a Managed Services

Client was a Managed Services company that provided IT Infrastructure to mid-sized clients. This was a series of automations that acted as Level 1 support. The first n8n workflow monitored their support email inbox for incomming service requests. If the request did not have all the required information it triggered an outbound call from our AI assistant that would interview the customer to gather all the requirements before completing the service request. Password resets, create and manage O365 Distribution Groups and shared mailboxes, etc...