The biggest challenge in the growing digital market for the bank, is to fulfill the user experience needs with simplification and personalization, with quick and few steps.
I researched and interviewed 36 internet banking users and identified the pain points.
Created a solution which simplifies the daily banking customer task with very few, yet briefed steps, along with a delightful visual with personalized dashboard background. Which increased the usage of the app from 23% to 51%.