CARE is an intelligent practice package that connects with Athena EHR in expediting patient check-in, refill requests, and patient payment collection. The CARE practice package includes a state-of-the-art telehealth platform with advanced features such as AES-256 bit encrypted messaging.

Modern healthcare practices face challenges in managing patient interactions effectively. Traditional check-in and communication processes can be cumbersome, leading to inefficiencies such as: Long wait times for patients and staff, delayed updates to patient records, including insurance and medication information, time-consuming refill request handling that adds to the provider's workload, and lack of secure, streamlined communication channels.

CARE addresses these pain points by introducing intelligent, secure, and user-friendly features: Patient Check-in enables secure, encrypted one-time use SMS check-ins, insurance updates, payment handling, and real-time messaging with the practice. Intelligent Patient Engagement automates refill requests, medication updates, and patient messaging to reduce administrative burdens. The Telehealth Platform provides a robust video conferencing solution with industry-leading encryption, providing a safe space for remote consultations.

Secure, encrypted mobile check-ins: Ensures patient data privacy and security during the check-in process

Real-time insurance and medication updates: Keeps patient information current and accurate

Automated refill requests: Tailored to practice protocols for efficient medication management

State-of-the-art telehealth platform: Utilizes AES-256 encryption for secure remote consultations

React Native

Firebase

AI/ML APIs

Figma

Receive a one-time encrypted SMS link for secure check-in

Verify and update insurance information and upload a new insurance card if needed

Make payments toward copay or outstanding balances

Verify and update their medication list and provide any visit-specific notes for the doctor

Patients request medication refills via the portal

CARE automates the request approval process based on the practice's specific protocols, reducing the need for manual intervention

Patients send secure messages to the practice about their visit

Providers review and respond through the secure messaging portal, ensuring quick and private communication

Send timely reminders for check-ins, insurance updates, and medication verifications

Monitor and confirm updates made by patients, keeping records current without additional staff intervention

Utilize CARE's telehealth platform for remote consultations

Communicate securely with AES-256-bit encryption, ensuring privacy and compliance

Send convenient but secure, encrypted one-time use check-in via SMS to the patient’s mobile

Allow patients to message doctors/practice about any notes concerning visit

Allow patients to verify and update insurance information

Allow patients to upload and update insurance card images

Allow patients to make payments toward their copay/account balance

Allow patients to verify and update their medication lists

Allow patients to request refills for medications

Quickly review and respond to any patient messages through our secure messaging portal

Quickly view and confirm any updates to a patient’s medication list based on any updates made by the patient

Automate refill request handling based on your practice’s protocols -customised and personalized for your specific needs

Send patients timely reminders to check-in, update insurance information, and medications