TRUELARK

Truelark has designed powerful AI technologies and a proprietary database of B2C natural language interactions. The AI solution is able to understand the nuances and idiosyncrasies of human dialogue. This is done by introducing human trainers into the loop, which acts as a second layer of intelligence. The Trainer Console provides a shared workspace where the AI and a human can collaborate to respond efficiently to customer queries. This is a highly complex piece of engineering, where trainers manage thousands of user conversations on a daily basis.