To automate large auto goods retailer's business processes: customer communication, order collection and logistics, delivery, and up-selling.
Solution:
We created a CRM system with an integrated digital warehouse. The system directly interacts with the online store, and displays the customer and his status, his orders and the status of orders. There is the possibility to form automatic orders (for external suppliers). A huge part of this system is the digital warehouse, which displays, right down to the shelf space, where the goods should be stored and from where they can be picked up.