Re-defining Patient Experience Amid COVID-19
Taryn Talley
Healing Through Crisis: Re-defining Patient Experience Amid COVID-19
Project Objective: To improve communication between nurses + patients, and ultimately, increase patient satisfaction.
Results:
17% Decrease in HAPU - Hospital Acquired Pressure Ulcer
13% Decrease in Falls w/Injury
11% Decrease in CAUTI - Catheter Acquired Urinary Tract Infection
Staff Responsiveness Percentile Ranking: From 65th to 92nd Percentile Rank
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Posted Oct 20, 2025
- 17% Decrease in HAPU - 13% Decrease in Falls w/Injury - 11% Decrease in CAUTI - Staff Responsiveness Percentile Ranking: 92nd Percentile Rank
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Timeline
Jun 1, 2020 - Ongoing
