→ a live office board: who's in, who's with a client, who's out, from each person's hours and time zone
→ six "who to call" cards that match each question to a person, an extension and an answer time
→ a Client Desk page: log in, send a document, book a review, pay an invoice, download a form
→ every advisor has their own CMS page with a portrait, a bio, a direct line and their letters