WSU- Administrative Applications Student Assistant
Mehrunnesa Luthfa
Data Entry Specialist
User Researcher
Writer
macOS
Microsoft Excel
Worked as a support technician for business operations and transactions
Liaised between clients and C&IT techs to promote quick responses
Coordinated frequently with university Financial Aid Department to run time-sensitive grants
Helped process and audit C&IT tickets to promote efficiency and service quality
Assisted in usability testing of new university websites and apps
