AI- IT Service Management, MVP
Tyler Plummer
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Posted Oct 27, 2024
Developed AI-powered ITSM system using Cohere LLM & ML models for smart ticket analysis, auto-resolution & JIRA integration.
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🎯 Intelligent Ticket Analysis
Automatic sentiment detection
Priority scoring system
Keyword extraction
Ticket type classification
Using Transformer-based ML models
🤖 Automated Resolution System
Powered by Cohere LLM
Self-service solution provision
Knowledge base integration
Automatic response generation
Smart resolution suggestions
🔄 Smart Routing Mechanism
Intelligent ticket assignment
Human escalation triggers
Team workload distribution
Priority-based routing
Integration with ticket management team
🔌 JIRA Integration
Seamless ticket synchronization
Feedback collection system
Real-time data processing
Status tracking
Cross-platform compatibility
📊 Data Management System
MongoDB database implementation
Ticket history tracking
Performance analytics
Flask-based API system
Historical data analysis