This project started in lieu of my mother's emergency hospital admission during Covid-19, as my personal experience of being her guardian left me perplexed and helpless under emotionally taxing situations.

Initial attempt through a UX centric approach was to virtually hand-hold patients and guardians through their hospitalisation experience by digitising processes and documentation procedures which has now evolved to provide worthwhile improvements in the healthcare domain instead, aiming towards creating seamless interactions and positive patient perceptions of the process through the utilisation of modalities offered by service design.

Patient-centered communication has long been considered a contributing factor to patient satisfaction. However, communication within the hospitals is still too sparse and often lacks transparency and the personal touch that builds trust in the care team.

The project aims to leverage a community-driven, holistic approach to healthcare with inclusive ecosystems of strong collaborators rooted in a deep understanding of patients’ needs and requirements.