AI Support Agent for Ticket Management

Developed an AI support agent that ingests open tickets from third-party sales platforms, normalizes them, and indexes key details into a vector store. Using a Retrieval-Augmented Generation pipeline atop GPT-4, it retrieves relevant FAQ content and historical responses to craft accurate, conversational replies. Integrated via Shopify webhooks and a lightweight React dashboard, the system logs all interactions in Firebase for auditability and continuously refines its knowledge base through periodic retraining.