Operations Excellence for an E-commerce Player

Helped with projects important to operations excellence, CX, and unit economics improvement

Planned strategy, review daily performance and target achievements, propose solutions, work with project team for implementation

Served as fractional head for a business vertical, leading project team of 7 direct reports and responsible for P&L of the vertical with ~600 employees

Managed end-to-end revamp of e-commerce fulfilment journey, including warehouse leasing, storage and fulfillment services, manpower planning, transportation, health and safety, facility management, and material and equipment supply

Led cost-reduction transformation to improve costs by 30% within one calendar year – simultaneously improving service levels and led vertical to profitability for the first time since the company’s founding