Operations Excellence for an E-commerce Player
Shine Z.
Helped with projects important to operations excellence, CX, and unit economics
improvement
Planned strategy, review daily performance and target achievements, propose solutions, work with project team for implementation
Served as fractional head for a business vertical, leading project team of 7 direct reports and responsible for P&L of the vertical with ~600 employees
Managed end-to-end revamp of e-commerce fulfilment journey, including warehouse leasing, storage and fulfillment services, manpower planning, transportation, health and safety, facility management, and material and equipment supply
Led cost-reduction transformation to improve costs by 30% within one calendar year – simultaneously improving service levels and led vertical to profitability for the first time since the company’s founding
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Posted Aug 22, 2023
Led operations improvement for an e-commerce business, resulting in a 30% improvement in costs within nine months
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