An online community was receiving a steady flow of private messages, most of them the same handful of questions. Answering them by hand took hours every week and slowed down replies to the requests that really mattered. I built a chatbot that handles these conversations automatically, while keeping a human in the loop for anything sensitive.
What it does
Answers recurring questions using the community's own content
Qualifies incoming requests and routes them to the right person
Hands off to a human when a question is out of scope or the AI is not confident enough
My role
Scoping with the community team, conversation design, build, testing on real messages and deployment.
Stack
Python, LLM APIs, n8n
0 likes · 0 views · Nov 10, 2026
Chatbot that answers a community's private messages, qualifies requests and hands off to a human when needed. Scoping, build and deployment.
