Salvus Care Services Website Design and Development
Waleed Ashraf Usmani
The Problem
Care-services websites need to communicate with people who may already be dealing with complex personal circumstances.
The website needed to:
Explain services clearly
Avoid unnecessary technical or clinical language
Support participants
Support families and carers
Present disability and aged-care services
Build trust
Work well on mobile
Make enquiries straightforward
The information architecture needed to make a large service offering feel understandable rather than overwhelming.
The Approach
I designed the website around clear service categories, accessible content, reusable service pages, and simple enquiry pathways.
Audience Mapping
Content was organized for:
Participants
Families
Carers
Referral partners
Accessible Information Architecture
Service categories use plain language and predictable navigation.
Reusable Service Pages
Individual services follow a consistent structure, making the experience easier to learn.
Trust & Enquiry
Relevant calls to action allow visitors to move from information to contact without unnecessary steps.
Service directory helping visitors understand available care and support options.
Reusable service-detail architecture for personal-activity support.
UX & Development Decisions
Plain-Language Information Architecture
Care information is structured for everyday users rather than internal terminology.
Reusable Service Templates
Different care services can be presented consistently.
Audience-Aware Content
The experience recognizes that participants, families, and referral partners have different concerns.
Mobile-First Accessibility
Visitors researching care services on phones retain full access to essential information.
Contact Pathways Across the Journey
Enquiry actions remain available without interrupting information discovery.
My Role
Web Development
Website Design
Responsive development
Accessibility-oriented UX
Reusable service pages
Full-stack development
Information architecture
Backend development
Service-page architecture
Enquiry workflow
Content structure
QA
Deployment coordination
Core Deliverables
Responsive homepage
Service directory
Reusable service-detail pages
Personal activities content
Travel/transport services
Daily-task support
Community participation
Life-skills support
Contact/enquiry pathways
Mobile experience
Trust content
Search-ready information structure
Travel and transport service page using the shared care-service structure.
Daily-task support content structured for straightforward service evaluation.
Community-participation service experience demonstrating reusable platform architecture.
Mobile care-services experience supporting participants and families researching on the go.
Results & Business Value
Made care and NDIS service information easier to understand.
Created consistent reusable structures across service categories.
Strengthened enquiry pathways for participants and families.
Improved mobile usability.
Established a professional and reassuring digital presence.
Created a foundation capable of supporting additional care services.
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Posted Aug 20, 2026
Designed and developed an accessible NDIS care-services website helping participants and families understand services and enquire with confidence.
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Timeline
Sep 5, 2022 - Dec 30, 2022
