BantuAI | RAG Chatbot, WhatsApp Inbox & Customer Support

BantuAI: customer support that can answer from a business knowledge base and involve a person when needed.

The problem Support teams repeatedly answer questions about products, shipping, payment, and returns across website chat and WhatsApp.

My solution I built a multi-tenant support platform that retrieves relevant business content, streams an AI response, and supports human handoff.

Key features • Knowledge ingestion from text, URLs, PDF, and DOCX • An embeddable website chat widget • WhatsApp integration and a shared inbox • Lead capture, multilingual answers, and support analytics

Engineering notes The technical focus is document ingestion, retrieval, tenant separation, streaming, and the transition from automated responses to a support agent. Gallery conversations use sandbox content.

Built with: Next.js · React · TypeScript · PostgreSQL · Prisma · RAG · Groq · Baileys