Wizard One | IT Technical Support Portal UX UI Design
Abdallah Alhajeid
AI UX Copywriter
UX Researcher
UX Designer
Adobe Photoshop
Figma
Wizard_Group
Led the design of the Wizard One platform and website as the Senior UX/UI Designer at Wizard Group. This proprietary system serves as a central hub for all customer IT support needs.
Project Overview:
Collaborated with an in-house development team to create Wizard One, offering single sign-on access to essential features and services such as IT support, invoicing, escalations, troubleshooting, reports, dashboards, and procurement.
Design and Development:
Customized the frontend using modern UI frameworks and design systems to develop a clean, intuitive dashboard.
Focused on key design considerations, including:
Minimizing steps required to complete common tasks for enhanced user efficiency.
Maintaining consistency across the platform to foster familiarity and ease of use.
Implementing clear labels and instructions to guide users effectively.
Incorporating advanced features with comprehensive in-app help options for user support.
Responsive Design:
Designed a responsive mobile app that mirrors the web portal, ensuring a seamless and consistent user experience across all devices.
In addition to my UX and UI design work, I also took on the roles of copywriter and SEO specialist. I led the development of the new WizardOne landing page at wizard.one, using WordPress as the CMS platform. I crafted compelling copy, calls-to-action and optimized the WordPress SEO settings. As the developer, I customized the WordPress theme to translate the design comps into the final landing page. Using UX, SEO and WordPress best practices like optimized keywords, tags and internal linking structures, compelling visuals and easily scannable content, the landing page effectively communicates the platform's benefits and value proposition for both potential and current customers to drive qualified leads.
By applying user-centered design methods, I helped translate Wizard One's vision into digital products that meet organizations' diverse IT support needs in an intuitive, helpful way. This new platform and refine interface serve to strengthen relationships and showcase Wizard One's expertise.
