Raising the quality of vendor-managed projects. After an emergency vendor onboarding, average project CSAT had dropped to 2.71, so I mapped the delivery process, automated the handovers through Salesforce exports and set up daily KPI monitoring, and CSAT reached 4.5 within 2 months. Full case study: https://klaracondac.com/work/improving-vendor-project-quality
0 likes · 0 views · Oct 13, 2026
Raising the quality of vendor-managed projects. After an emergency vendor onboarding, average project CSAT had dropped to 2.71, so I mapped the delivery proc...
