Customer Support Specialist

Customer Support Specialist tasked with assisting customers’ requests and inquires via live chat and email employing the Zendesk platform in which I have saved a wide range of personalized macros to reply to customers as soon as possible for all possible scenarios. Succeeding in obtaining a satisfaction rate of 90% - 100% and the average amount of 50 to 60 closed tickets per day and assisting 2 customers at a time via live chat.